Organization: Confidential

Position: General Manager

Location: California

Search Contact: Prodigy Search

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SUMMARY

The General Manager of this prominent venue in California acts as the key strategic business leader of the facility, handling all facets of its operation. Responsibilities encompass improving guest experience, driving event innovation, boosting financial outcomes, and enhancing revenue generation to ensure stakeholder returns. This role engages actively with the local entertainment and tourism sectors, establishing robust relationships with community leaders, businesses, and patrons. The GM leads a team focused on venue operations and works closely with cross-functional teams including Sales, Marketing, Human Resources, and Finance.

RESPONSIBILITIES

• Overall responsibility for the leadership and performance of the venue.
• Ability to monitor and manage the P&L to achieve profitability, manage scheduling, operational expenses, and F&B COGS to deliver day-to-day profitability.
• Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability.
• Establish and maintain high customer service standards for staff, vendors, and guests.
• Work alongside the Finance department to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue.
• Responsible for ensuring the recruitment, hiring, and training of salaried and hourly employees, focusing on developing talent for internal growth.
• Assist in the development of best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to support the brand's development and growth.
• Oversee quality control throughout the experience, establishing goals for each department in partnership with division managers.
• Evaluate and advise on the impact of long-range planning and the introduction of new programs and strategies. • Enhance and/or develop, implement, and enforce policies and procedures that will improve the overall operation and effectiveness of the venue.
• Understand and adhere to Alcoholic Beverage Commission regulations. Ensure that employees' performance is monitored and reviewed accordingly.

QUALIFICATIONS

• 15+ years of related experience, preferably in management operations, high-volume food and beverage, sales and marketing, finance and accounting, or related professional areas in a large complex facility/business.
• Experience in 365 day per year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus.
• A deep understanding of operational along with food & beverage strategies, proven track record of delivering profitability to the business.
• Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions.
• The demonstrated ability to align the organization internally around critical sales and marketing initiatives to enhance the guest experience
• The vision to seek out new strategic partnerships and initiatives to boldly define and articulate the brand value proposition in the market.
• Significant experience building winning integrated food and beverage, sales, marketing, and operations teams and culture.
• Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management.
• Ability to spend late nights and weekends providing leadership and managing the business.

COMPENSATION RANGE

• $180,000 - $200,000 Base Salary + 20% Bonus + Equity

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CONTACT INFORMATION

Founded in 2007, Prodigy Search, located in the New York City suburb of Freehold, NJ, boasts over 80 years of experience in the sports and entertainment business. As a renowned nationwide leader in senior-level executive search, Prodigy Search has honed its business principles and expertise, establishing itself as one of the largest boutique recruiting agencies in North America. Simply, Prodigy Search is Where the Best Brands Come for the Best Talent.

No phone calls please. For any additional questions, please email info@prodigysearch.net.